Store Policies

Accepted Methods of Payment.

We accept Paypal, Visa, Mastercard, American Express and Discover. Please call (928) 301-4545  if you wish to use a personal check or if any of the above are not working properly.           Thank You.

Shipping Time.

Shipping Methods.

Merchandise will be shipped using UPS Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments.

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill.

If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects.

If a product appears to have a manufacture’s defect, email our Customer Service department, support@yogabody2@gmail.com for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacture's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy.

Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@yogabody2@aol.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
   

2. Write the Return Authorization Number clearly on the box or package.
   

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. 
   

4. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured.
   

5. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. If you feel this is extremely unfair, call Jan at (928) 301-4545 and we can discuss it.